Ponytail Palm

Once you pick up your order from Garden Works you are stating that you are happy with your plants. If you are unhappy with the plant that was pulled for you, you may exchange it, at the time of pickup, for another of the same plant. You may refuse the plant at the time of purchase, but you will have to sign a form and we will cancel your order and process your return within 12 business hours. Unfortunately, we cannot accept a plant return due to failing health.

 

Garden Works guarantees that we offer healthy plants that have received our diligent, professional care and maintenance. We also offer our expert advice on planting and care instructions with any purchase. We do not, however, have the ability to guarantee the weather, plant predators, airborne plant diseases, soil and location that it is planted, or the care it receives that is needed to ensure that the plant will survive.

 

Please note: We do not accept returns or give refunds for gift cards.

When can I expect my plant to be ready?

Most orders are ready for pick-up within 6 business hours of you placing your order. At the longest, your order will be ready 24 hours after you place it. Please note all orders placed on Saturday will be processed on Monday. You will receive a notification email when your order is ready for pickup. Remember to wait for this notification before heading to the store. Don’t forget to bring your printed or digital copy of the order confirmation email.

 

Will my plant look like the one on the site?

Each plant is a living, breathing individual. Plants of the same type will have slight variations in color, texture, finish, and size - no two are exactly alike! When you place your order, a trained staff member will pull the healthiest and most aesthetically pleasing plant we have on hand. We ask that you please also remember that while we do our absolute best to ensure that pictures render true-to-life on screen, the colors you see will depend on your computer monitor.